Return & Refund Policy

Effective Date: 05.05.2025

At ADWE Global – Creative Art & Craft Hub, we take pride in the quality of our products. As many of our items are customised and handcrafted, we have a specific return and refund policy to ensure transparency and fairness for all parties.

1. Custom & Personalised Items

• All custom-made or personalised items are non-refundable and non-returnable.
  This includes digital illustrations, branded merchandise, and gift sets made to order.
• We only accept returns if the item received is:
  • Incorrect (not as per the confirmed design or order)
  • Damaged during transit (with valid photo proof upon receipt)

2. Non-Custom Items

• Ready-made or non-personalised items can be returned within 7 days of receipt, provided they are:
  • Unused and in original packaging
  • Accompanied by proof of purchase
• Return shipping costs are borne by the customer unless the product is defective or wrongly delivered.

3. Refund Process

• If your return is approved, a refund will be issued via your original payment method within 7–14 working days.
• For incorrect or damaged custom items, we may offer:
  • A replacement at no extra cost, or
  • A partial/full refund depending on the situation

4. How to Request a Return or Refund

Please email us at [Insert your email] within 48 hours of receiving your item, with:

• Your order number
• Photos of the product (if damaged or incorrect)
• A short explanation of the issue

We will review and respond within 2–3 business days.

5. Contact Us

For all return and refund enquiries:
Email: hello.adweglobal@gmail.com
Phone: 01159891399
Operating Hours: 9am-6pm